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Q What international certifications do your medical bed products hold?
A Our bed systems are certified to ISO13485 (Medical Device Quality Management) and CE standards, with antimicrobial surfaces compliant with ISO22196. Full production adheres to ISO9001, ISO14001, and ISO45001 standards, ensuring global regulatory compliance.
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Q How fast is your after-sales response? Do you support global projects?
A We offer 24/7 multilingual technical support with spare parts hubs in the EU, Dubai, and North America, guaranteeing 48-hour on-site response. During the pandemic, we delivered 200 ICU beds to Europe under accelerated timelines, demonstrating robust global project capabilities.
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Q What’s included in your training programs? Do you provide multilingual support?
A Training includes ISO/IEC 17024-accredited courses covering infection control, smart system operations, and emergency simulations (e.g., CPR protocols). We offer Arabic/German manuals and bilingual certifications, having trained 200 Dubai caregivers with a 73% efficiency improvement post-optimization.
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Q What’s the warranty period, and can it be extended?
A Standard coverage is 5 years, with optional 10-year extensions for core components. Global warranties include compliance inspections (e.g., Dubai nursing homes receive 5-year free inspections).
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Q Do you customize designs for regional regulations or cultural needs?
A Yes. We provide globally adaptive designs like Middle East heat-reducing mattresses (lowering temperatures by 8°C) and privacy screens, ensuring compliance with EU, GCC, and other regional standards.
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Q How do you ensure long-term equipment reliability?
A IoT-enabled remote monitoring tracks performance, with preventive maintenance (antimicrobial testing, motor calibration) and modular designs for rapid repairs. Our global spare parts network minimizes downtime.
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Q What are your core technical advantages?
A We hold 10+ international patents for pressure redistribution and smart control algorithms, clinically proven to reduce pressure ulcers by over 60%. EU-sourced materials ensure durability and reliability.
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Q Can you handle urgent orders or large-scale rapid deliveries?
A Yes. Our global supply chain enables efficient fulfillment, as seen during pandemic ICU bed deliveries to Europe. Phased delivery plans and compliance support are available for bulk orders.
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Q How is data security ensured in smart systems?
A Systems comply with GDPR and international data standards, using encryption and local storage. Third-party audits validate compliance with medical data regulations.
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Q Where is your service network available?
A We cover 50+ countries with technical centers in the EU, Middle East, and North America, providing end-to-end support—from installation to clinical optimization—for hospitals and senior care groups.
